Consumer and sales laws in both the United States and the United Kingdom (throughout the EU, actually) are firmly grounded in the principles governing concepts such as consumer rights and informed purchase. This means that you, as a consumer, have a right to receive a good/service which can be used for the purpose for which it was intended, is consistent with its advertised, and contracted for, quality and is delivered by the contracted-for date. В It further means that you, as a consumer, have the right to access any and all information which could, reasonably, be assumed to affect your purchase decision. В What does this mean? В With regards to the academic model custom writing industry, it means that
- You have the right to know the nationality of the company and the jurisdiction within which it operates
- You have the right to know the qualifications of the writers it employs or, at the very least, the one assigned to your project
- You have the legal right to expect delivery by the agreed upon, and paid for, date unless you have waived that right by consenting to an extension of the deadline
- You have the legal right to receive work which is of good and usable quality; a plagiarised or shoddy research is neither good nor usable
- Since you have ordered a custom-research, the final product must adhere to the instructions you originally provided unless you have come to a different arrangement with the writer in charge
You will rarely, if ever, run into any problems with the legitimate companies. You will find that they adhere to the letter of the law and their contractual agreement with you without any oversight and effort on your part. This does not hold true for the less reputable companies in the industry (of which there are virtually countless). They lie about their nationality, their writers qualifications, present you with unusable work which has little to do with your original instructions and deliver after the deadline, if at all. As most of these companies operate outside of the United States, the United Kingdom, the EU, Canada and Australia, you do not enjoy the legal protections which the laws in the aforementioned jurisdictions extend. This does not mean that you should write it off as a loss and move on. You are entitled to a full refund and nothing less. How do you go about it:
- Write to the company and demand an immediate refund, stipulating that you require a reply within 48 hours or will take further action
- Should they fail to respond or offer you a partial refund, immediately call your credit card company, tell them that you were scammed and the service paid for was not delivered. В Demand a reversal of the charges.
- Contact the custom-writing company payment processor (you received a receipt from them when you paid for your order), report the vendor as fraudulent and demand a full refund for non-delivery of goods/services. Do not forget to include the transaction/invoice ID and provide the vendor’s name or Shop ID.
- If you paid via PayPal, submit a support ticket, citing the same, and demand a full refund.
Should you do so, you are very likely to receive a refund.
For your own protection and so as not to jeopardise your right to a refund, should the need arise, only pay through credit card or PayPal. Do not send money over via Western Union. Debit card refunds are more difficult but, nevertheless, possible. Importantly, stay away from cash transfers and personal cheques.